Advertisement



Industry

August 2, 2018

How Improved Efficiency Translates into Increased Profit for Your Café

There is little doubt that in the current challenging economic climate, every dollar counts in the pursuit of business success. This is particularly the case in the hospitality sector. The money that small businesses such as cafes, bakeries and local fast food venues spend on advertising, promotion, management and process improvement must be carefully weighed against the value these activities bring into the business.

Strategies to improve business profitability can broadly be divided into two main categories – (1) ways to increase sales/income or (2) ways to reduce expenditure. So, while it may seem that the most obvious way to make improvements to a business is by boosting sales figures, are there other possibly better methods for a hospitality venue to become more profitable?

One particularly important means of improving the ‘bottom-line’ of any business is that of enhancing efficiency. This doesn’t necessarily mean having an austere, penny-pinching approach to management. Rather, long-term success has a better chance of coming from a focus on analysing your operation and introducing mechanisms that improve productivity.

Here are 3 key ways that enhancing efficiency can help you improve your café:

1. Save Time

It was American author, scientist, inventor and politician, Benjamin Franklin, who once famously wrote: “Time is money”. And any business owner who pays staff wages each week would attest to the truth of that adage. Even those who work for themselves understand the direct correlation between time and earning potential. So it should come as no surprise that the first port of call when analysing efficiency is looking at how to save time. Streamlining processes, utilising tools and equipment to automate tasks and removing unnecessary duplication of work all add up to saved time… and therefore save money!

2. Reduce Errors

Staff errors can be costly. Realistically speaking, sometimes they are unavoidable – after all, accidents do happen. But some mistakes can be prevented with improved procedures or better equipment. For instance, poor in-house communication can lead to customer orders being incorrectly taken or not communicated accurately to the kitchen or barista – so the order needs to be remade. Or a lack of automation at the point of sale could lead to staff undercharging customers or not including all of the ‘extras’ that were ordered. Were these errors to start happening regularly, the lost revenue begins to add up and can have a tangible impact on your ‘bottom line’. Conversely, assessing your operation to find ‘weak points’ can help reduce mistakes and, in turn, boost profits.

3. Improve Customer Service

The more time you save and the less mistakes you make also lead to another noticeable benefit to your venue – you can increase your focus on your customers. It is hard enough to get customers through your front door the first time, so making sure that their experience is relaxed and pleasant and that the food or drinks that they ordered were delivered correctly and in a timely fashion goes a long way to ensuring that they will consider returning. Each small interaction provides an opportunity to build a connection that can lead to ‘customer loyalty’ – so the more efficient your operation, the more chances you get to focus on this extremely important facet of your business.

So make the time to ‘take a step back’ and evaluate the efficiency of your business. You may be pleasantly surprised at how making small improvements to how you operate improves the success and longevity of your café!

Brought to you by Uniwell.

Uniwell POS systems have been designed to improve your venue’s efficiency!

Consider Uniwell’s embedded POS terminals for a
robust, reliable solution for your café or fast food outlet.

cafepossolutions.com.au





MPM Advertisment
 
 

 

Glee Victory

So, apparently our coffee is actually good. !?! We’ve been in this biz for a while now, ten years to be precise. We’ve focused on providing quality coffee and care for our customers during that time. ‘Coffee + People’ h...
by Cafe Culture Mag
 

 
 

Ford and McDonald’s announced new bizarre partnership

McDonald’s has revealed a new way it will reduce its waste by producing a surprising new product. And it is coming from collaboration from an unusual new partnership. Your morning coffee could soon help keep your car running....
by Cafe Culture Mag
 

 
 

New lower-cost croissant launched by Bakers Maison

4 December 2019, Revesby – French-style bakery manufacturer Bakers Maison has introduced a new lower-cost ‘ready to bake’ croissant to its range. The new product, known as “Luna”, has been launched as a sub-brand...
by Cafe Culture Mag
 

 

 

Australian technology to help small businesses – Chef Cluster

Australian technology to help small businesses hire commercial kitchen spaces launches today as Chefs Cluster Sydney, 28 November 2019:Chefs Cluster, a new technology platform addressing kitchen-sharing in Australia, has offici...
by Cafe Culture Mag
 

 
Advertisement
 

FESTIVE ETON MESS CHRISTMAS WREATH

Around the same time our classic Aussie Pavlova was making its debut on the Christmas table in the 1920s there was a simple, yet tasty summer dessert gaining popularity in the mess halls of Eton college in England, dubbed the E...
by Cafe Culture Mag
 

 

 

Soft Drink banned in Victorian Museum Cafes.

Sugary drinks will be banned at Melbourne Museum, Scienceworks and the Immigration Museum from next month. Under the ban, soft drinks, fruit juices and flavoured milk will be removed from cafes and eateries at all Museums Victo...
by Cafe Culture Mag
 

 

 

2019 Northern NSW Latte Art Championships

To be hosted in Lismore this November Bringing together the Northern NSW coffee community for a night of socialising, industry networking and showcasing our talented local baristas. $1,000 cash for the LatteArt champion, with l...
by Cafe Culture Mag
 

 
 

Free mental health guide for small business advisers

Beyond Blue launches a guide for advisers to support small business owners. The role of small business advisers is about more than just providing guidance on debts, accounts and assets — it’s about people. As professionals,...
by Cafe Culture Mag
 

 
 

Sweetstock Festival

Sweetstock is a totally new food and music festival experience that will put you on the sugar high of your life! In its inaugural year, Sweetstock will launch in Melbourne on the 28th-29th March 2020,filled with cake battles, d...
by Cafe Culture Mag
 

 




ad