Passion is exactly what you’ll taste in a cup that comes from a barista who is obsessed with coffee. A Barista who not only wakes up thinking about coffee but whom counts coffee beans to fall asleep at night. A barista who checks for perfection and consistency while watching the espresso shot pour into the cup.
The barista would not be able to perform these daily miracles we bless them for without the back bone of the industry. From the machines maintenance to the support and guidance, businesses like Complete Café Services have been the foundations for the industry since the beginning.
They design, build and maintain equipment on both a commercial and a domestic level. Having a reputation for quality over quantity and attention to detail, leads the business to organically grow quite rapidly. One service van increased into five service vans and one premises turned into two locations as the expansion continued.
The owners Kayne Ensten, Sam Williamson and Frank Muscara have a combined 30 years experience and strive to keep up to date with the coffee industry. Knowing that things change quickly, Kayne travels overseas two to three times per year to get updates on the latest equipment and innovations in the industry by visiting trade shows, roasters and international manufacturers. Being independent is really important to us, Kayne says; “It allows us to provide a large range of equipment and tailored advice.”
Since the beginning Complete Café Services have formed good relationships with their clientele and the same relationships have formed down the line with the equipment manufactures.
Over the years Kayne has been invited to visit many International manufactures and get involved in the development of equipment. Helping to explain the latest trends and new procedures that currently exist in Australia. This helps the designers and manufacturers overseas which in turn helps us down under. “15 years ago it was a real challenge communicating our needs with the manufacturers, these days they welcome me with open arms, the interest in the Australian café culture is very big and I believe we are certainly world leaders” Says Kayne.
Coffee is not only the life line of the consumer, it is the life line of that cafe even being there and if an espresso machine breaks down in a busy city café then thousands of dollars can be lost. A point of difference Complete Café Services hold is having preventative maintenance schedules with their clients. For a café owner this is more than having piece of mind. It’s not just making sure all coffee related equipment is running at its optimum, it’s eliminating any problems that may arise before they happen which in turn saves their clients having an unexpected breakdown and loss in trade. We don’t just replace your blades and cup seals, we genuinely get excited about the honey like nectar dripping from the group heads once we have finished the service.”
Without the maintenance the cafe wouldn’t be there, without the cafe the staff wouldn’t be there and without the staff your morning routine would be stopping past a coffee vending machine, which actually wouldn’t be there without the maintenance. So whether you’re opening a café or consuming that liquid gold on your way to work, businesses like Complete Café Services should be recognised as the foundation of a good coffee.
CONTACT: www.cafeservices.com.au
Complete Cafe Services
Adelaide’s Independent Coffee Machine Specialists
